FAQs

My Account

Question 1. How do I create an account?
Answer

To create an account on iamskincare.gr, go to our website and click on "My Account", then select "Create Account". Fill in the required personal information to complete your registration.


Creating an account allows you to securely save your details for faster future purchases and manage your orders with ease.

Question 2. How can I update my personal information?
Answer
Log into your account and go to the "My Account" section. From there, navigate to "Account Details" to make any necessary updates. Once finished, click "Save Changes" to apply them.
Question 3. I forgot my password. What should I do?
Answer
Click on the password reset option and enter the email address associated with your account. You will receive a link to create a new password and regain access.
Question 4. Do I need to create an account to place an order?
Answer
No, you can place an order without creating an account. However, by registering, you enjoy benefits such as securely saved information for quicker checkout and full order tracking.
Question 5. What are the benefits of subscribing to your newsletter?
Answer
By subscribing to our newsletter, you’ll be the first to hear about exclusive offers, gifts, events, and new product launches.
Question 6. How can I unsubscribe from the newsletter?
Answer
You can unsubscribe at any time by clicking the 'Unsubscribe' link found at the bottom of any of our emails.

My Order

Question 1. How do I place an order?
Answer
Select the products you’d like to purchase and click "Add to Cart". When you're ready, proceed to checkout or view and adjust your cart by clicking “View Cart”.
Question 2. How do I use a discount code?
Answer
In the "My Cart" section, enter your code in the "Add a coupon" field and click "Apply". The discount will be applied automatically. Please note: codes are valid for one-time use per customer, while supplies last, and cannot be combined with other promotions.
Question 3. Why isn’t my discount code working?
Answer
Make sure the code is entered correctly without any spaces. If the issue persists, please contact us.
Question 4. Why can’t I add some products to my cart?
Answer
Certain items may be out of stock. We strive to restock them as quickly as possible.
Question 5. What payment methods do you accept?
Answer
We offer several convenient payment options. You can view them all in the “Payment Methods” section of our website.
Question 6. Can I pay on delivery?
Answer
Yes, cash on delivery is available. You can also pay in person if you choose to pick up your order from our physical store.
Question 7. How will I know my order has been placed?
Answer
Once your order is completed and payment is confirmed, you will receive an email confirmation. You can also check your order history in your account under the “Orders” section.
Question 8. How can I track my order?
Answer
When your order is shipped, you'll receive a confirmation email or SMS with a tracking link.
Question 9. Can I cancel or modify my order?
Answer
You can edit or cancel your order in the "My Cart" section before making payment. To cancel after payment, please contact us as soon as possible before the order ships.
Question 10. Can I return all or part of my order? How long do I have?
Answer
Yes, you can return products within 14 calendar days from the shipping date. For full details, see our "Return Policy" section.
Question 11. Can I place an order by phone?
Answer
Absolutely! You can place your order by calling us at 2316071598.
Question 12. Will I receive samples with my order?
Answer
Yes! Every order placed through our website includes samples so you can try out our new products.
Question 13. How and when will my order be shipped?
Answer
Once your order is confirmed, it will be shipped within 1–3 business days via ACS or Box Now. For full details, see our "Shipping Methods" section.
Question 14. When is shipping free?
Answer
Shipping is free for orders over €59 and up to 2 kg in weight.
Question 15. Can I pick up my order from your store?
Answer
Yes, you can pick up your order for free from our store at 88 Pontou Street, Kalamaria, Thessaloniki.