Aim
As part of offering our products, we collect certain personal data from you in order to facilitate our relationship and provide you with the best possible buying experience. Through this Privacy Notice, we explain our practices and policies for the collection, use and exchange of data and cookies collected by or for you.
How we collect the data
Your data is collected when you communicate with us through our contact form, order form, newsletter subscription, by phone, e‑mail or any other means you may send us your data.
What types of data we collect and why
The table below lists the data we collect from you, the purpose for which we use it, and why it is necessary in each case.
| Purpose of data use | Personal Data | Why this data is necessary |
|---|---|---|
| Execution of your order |
|
To enable your registration / login, complete your order or process any returns. |
| Newsletter subscription |
|
To send you updates and offers after you give your consent. |
| Collection and management of recruitment applications |
|
Only to the extent necessary to evaluate and manage recruitment applications and for statistical purposes. |
How long we keep your data
We keep your data only as long as necessary for the purpose for which it was collected, in line with the principles of data minimization and storage limitation. Your data will be retained for at least five (5) years after our customer relationship ends, subject to any variations arising from the exercise of your privacy rights.
Disclosure of personal data to third parties
We will not assign, disclose or rent your personal information to any third party/entity other than as described in this Privacy Notice. Personal data is transmitted only to trusted partners (e.g. marketing services, quality‑control agencies, transport companies, hosting and technical‑support providers) strictly for the purposes described and under contractual safeguards.
We ensure all third‑party providers use your data solely to deliver their contracted services and comply with data‑protection standards. We may also disclose data when required to fulfil a legal or regulatory obligation.
Data security
We take extensive measures to protect users from unauthorized access, alteration, disclosure or destruction of data:
- We encrypt data transfers to and from the site using SSL.
- We apply strict collection, storage and processing controls ‑ including physical security ‑ to guard against unauthorized system access.
- Access to personal data is limited to employees and partners who need it to provide our services (see Section 5).
Access for minors
Our products are intended for purchase by adults only. If you are under 16, you may use our website only with the involvement and approval of a parent or guardian.
Use of cookies
A cookie is a small text file stored on your device when you visit a site. We use two main categories of cookies:
Strictly necessary cookies: essential for core site functions such as secure areas, cart and payments.
Third‑party cookies (performance, functionality, targeting): help us improve the site, remember your preferences, deliver relevant content and measure campaign effectiveness.
- Performance cookies: aggregate anonymous analytics on site usage.
- Functionality cookies: remember choices like username or region to personalize your experience.
- Promotion/target cookies: deliver content tailored to your interests and limit ad frequency.
You can change your consent to third‑party cookies here.
Your data‑subject rights
While we hold or process your data you have rights of access, rectification, erasure, restriction, portability, objection, and withdrawal of consent. You may submit requests via our special request form or through your account pages.
We will evaluate and respond to your request within one month. If a request is rejected, we will explain why. You may complain to the regulator and our Data Protection Officer.
We may refuse requests that are unreasonably repetitive, require disproportionate technical effort, jeopardize others’ privacy or are impossible to implement.
Changes in the Privacy Notice
We review this Notice regularly to meet legal requirements and to offer optimal data protection. Any changes will be posted on this page.
Who to contact for data‑protection requests
This website belongs to I.M. SKINCARE O.E. If you believe we do not comply with this Notice or have any data‑protection concerns, contact us at [email protected]. Our Data Protection Officer is Ioanna Kitsiou.